These Terms of Service (“Terms”) govern your use of kilagbe.app and the ki lagbe? web app (the “Service”). The Service is operated by kilagbe (“kilagbe”, “we”, “us”).
By accessing or using the Service, or by placing an order, you agree to these Terms. If you do not agree, please do not use the Service.
1. About the Service
ki lagbe? is a platform that connects customers with local vendors — such as restaurants, pharmacies and grocery shops — and with delivery riders. We take and coordinate orders; the goods are supplied by the vendor and delivered by the rider.
Vendors may have their own terms, policies or allergen information. Those apply alongside these Terms to the extent they relate to the vendor’s products.
2. Eligibility and accounts
You must be able to enter into a binding contract to use the Service. If you are under 18, you may use the Service only with the involvement of a parent or guardian.
You can order without an account. If you sign in with Google, you are responsible for keeping your account secure and for all activity under it. Please give us accurate information and tell us promptly if you believe your account has been used without your permission.
3. Orders
- An order is an offer to buy the selected items. It is accepted when the vendor confirms the order (or when we otherwise notify you that it has been accepted).
- Items are subject to availability. A vendor may reject or cancel an order — for example if an item is sold out, the shop is closed or the delivery address is outside its area.
- Prices, availability and estimated delivery times are shown at checkout and may change before an order is accepted. Please review your order carefully before confirming it.
- You are responsible for the accuracy of your name, phone number, delivery address, map pin and any delivery notes.
4. Prices, fees and payment
Prices are shown in Bangladeshi Taka (BDT) and include applicable charges unless stated otherwise. Delivery fees and any optional rider tip are shown at checkout before you confirm your order.
We currently accept cash on delivery only. Please pay the full amount shown on your receipt when your order arrives. Cash on delivery may be limited to a maximum order value, which is shown in the app. We do not collect or store card or mobile wallet details.
5. Delivery
Delivery is available within the service areas shown in the app. Estimated delivery times are not guaranteed and may be affected by weather, traffic, vendor preparation times and other circumstances outside our control.
Please provide a reachable phone number and a complete address. If we cannot reach you or deliver to the address you gave, the order may be delayed or cancelled, and you may still be responsible for the order and any delivery fee.
Please check your order when it arrives and tell us or the rider about any missing or incorrect items as soon as possible.
6. Cancellations, refunds and issues
If you need to cancel or change an order, contact us as soon as possible. Once a vendor has started preparing an order, cancellation may not be possible.
If an order is cancelled by the vendor or cannot be fulfilled, we will not charge you for it. If you have already paid, we will arrange an appropriate refund or credit.
For missing, incorrect, damaged or unsatisfactory items, contact us promptly with your order details and, where possible, a photo. We may ask the vendor or rider for information before deciding on a refund, replacement or credit. Refunds are made using a reasonable method appropriate to the original payment.
7. Acceptable use
You agree not to:
- Use the Service for any unlawful, fraudulent or harmful purpose.
- Place orders you do not intend to pay for, or misuse cash on delivery.
- Harass, threaten or abuse vendors, riders, our staff or other users.
- Impersonate another person or provide false contact or delivery details.
- Interfere with the Service, attempt to gain unauthorised access, or introduce malicious code.
- Scrape, copy or automate access to the Service without our written permission.
- Reverse engineer or attempt to extract the source code of the Service, except where the law allows it.
8. Content and intellectual property
The Service, including its design, text, graphics, logos and software, is owned by or licensed to kilagbe and is protected by applicable intellectual property laws. You may use the Service only as intended and may not copy, modify, distribute or commercially exploit it without our written permission.
Vendor names, logos and product images belong to their respective owners and are used to identify the products offered. If you believe content on the Service infringes your rights, contact us using the details below.
9. Third-party services
The Service relies on third-party services, including Google sign-in, Mapbox maps and Supabase infrastructure. Your use of those services may also be governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.
10. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free or free of harmful components, or that information provided by vendors — including descriptions, prices, availability and allergen details — is always accurate or complete.
We do not prepare the food or products sold by vendors. If you have allergies, dietary requirements or product questions, please check with the vendor before ordering.
Nothing in these Terms excludes or limits any rights you have under applicable law that cannot lawfully be excluded or limited.
11. Limitation of liability
To the fullest extent permitted by law, kilagbe is not liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, data, goodwill or opportunity, arising from or related to your use of the Service.
To the fullest extent permitted by law, our total liability for any claim arising from or related to an order is limited to the amount you paid for that order. This does not apply to liability that cannot be limited by law.
12. Indemnity
You agree to indemnify and hold kilagbe and its officers, employees and agents harmless from claims, losses, liabilities and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service or your violation of the rights of another person, except to the extent caused by our own negligence or wilful misconduct.
13. Suspension and termination
We may suspend or terminate your access to the Service if we reasonably believe you have breached these Terms, committed fraud, or posed a risk to vendors, riders, other users or us. You may stop using the Service at any time.
Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability and governing law — will continue to apply.
14. Governing law and disputes
These Terms are governed by the laws of the People’s Republic of Bangladesh. If a dispute arises, please contact us first so we can try to resolve it informally. If we cannot resolve it, the dispute will be subject to the jurisdiction of the courts of Bangladesh.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will post the new version here and update the date at the top. If the changes are significant, we will take reasonable steps to let you know. Continuing to use the Service after an update means you accept the revised Terms.
16. Contact us
Questions about these Terms? Email us at [email protected].