This Privacy Policy explains how ki lagbe? (“kilagbe”, “we”, “us”) collects, uses, shares and protects information when you use kilagbe.app, our web app and related services (the “Service”).
By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
At a glance
- We collect what we need to take, prepare and deliver your orders, and to run your account.
- We share that information with the vendors and riders who fulfil your order, and with service providers who help us operate the platform.
- We do not sell your personal information.
1. Information we collect
Information you give us
- Account information. If you sign in with Google, we receive your name, email address and profile photo from Google.
- Order and contact details. Your name, phone number, delivery address, map pin or coordinates, delivery notes and the items you order.
- Order history. Orders you place, amounts, tips and any ratings or feedback you leave.
- Support messages. Information you send us when you contact support or report a problem.
- Payment information. Orders are currently paid by cash on delivery. We do not collect or store card or mobile wallet details.
Information collected automatically
- Device and usage information. IP address, browser and device type, pages you visit, timestamps and error reports (such as an error message, the page it happened on and your browser version).
- Device identifier. A random identifier stored in your browser so your order history stays available on this device, including when you order without an account.
- Location. If you allow location access, we use your device location to set your delivery spot, confirm that you are inside our service area and show nearby shops. You can deny permission and choose your location on the map instead.
- Push notifications. If you enable notifications, we store the subscription information your browser provides so we can send order updates.
2. How we use information
- Take, confirm and fulfil orders, and coordinate with the vendor and rider.
- Show your order history, send order updates and provide customer support.
- Calculate delivery availability, distance, fees and estimated times.
- Prevent fraud and abuse, secure the Service and troubleshoot problems.
- Understand how the Service is used so we can improve it.
- Comply with applicable law and enforce our Terms of Service.
3. How we share information
We share personal information only as needed to run the Service:
- Vendors and riders. The vendor preparing your order and the rider delivering it receive the details needed to fulfil it, such as your name, phone number, delivery address, order items and delivery notes.
- Service providers. Companies that host and support the Service, including Supabase (database and authentication), Google (sign-in), Mapbox (maps and location) and Cloudflare (hosting, content delivery and image delivery). They may process information on our behalf.
- Legal and safety. We may disclose information when required by law, or when we believe it is necessary to protect the rights, safety or property of our customers, vendors, riders, the public or us.
- Business changes. If the Service or a related business is sold, merged or reorganised, information may be transferred as part of that transaction, subject to this Policy.
We do not sell your personal information.
4. Cookies and local storage
We use browser storage and similar technology to keep your cart, language, theme and session, to cache content so the app loads quickly, and to remember your order history on this device. We do not use advertising cookies.
You can clear this data in your browser settings. Clearing it may reset your cart, preferences or locally stored order history.
5. How long we keep information
We keep personal information for as long as needed to provide the Service, maintain your account and order history, resolve disputes, prevent fraud and meet legal, tax and accounting requirements. When information is no longer needed, we delete it or make it anonymous.
Information saved in your browser stays until you clear it. Error reports are kept for a limited period for debugging and security.
6. Your choices and rights
You can:
- Access, correct or update the details you gave us.
- Ask us to delete your account or personal information.
- Withdraw permission for location or notifications in your device settings.
- Object to or ask us to restrict certain processing.
- Ask a question or raise a concern about how we handle your information.
To make a request, contact us using the details below. We may need to verify your identity first. Some records may be retained where the law requires it or where we have a legitimate reason, such as an open dispute.
7. Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your Google account secure and contact us promptly if you believe your account has been misused.
8. Children
The Service is not intended for children under 13. If you are under 18, please use the Service only with the involvement of a parent or guardian. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
9. International transfers
Our service providers may store or process information outside Bangladesh. Where that happens, we take reasonable steps to ensure the information remains protected in line with this Policy and applicable law.
10. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version here and update the date at the top. If the changes are significant, we will take reasonable steps to let you know. Continuing to use the Service after an update means you accept the revised Policy.
11. Contact us
Questions about this Privacy Policy or your personal information? Email us at [email protected].